Warranty and RMA
5 years warranty---Each of Korenix's product line is designed, produced, and tested with high industrial standard. Korenix warrants that the Product(s) shall be free from defects in materials and workmanship for a period of five (5) years from the date of delivery provided that the Product was properly installed and used. This warranty is voided if defects, malfunctions or failures of the warranted Product are caused by damage resulting from force majeure (such as floods, fire, etc.), environmental and atmospheric disturbances, other external forces such as power line disturbances, host computer malfunction, plugging the board in under power, or incorrect cabling; or the warranted Product is misused, abused, or operated, altered and repaired in an unauthorized or improper way.
You've come to the right place if you want to request RMA (Returned Merchandise Authorization) service, or track your RMA status online. Assistance from our friendly customer service staff is also available by e-mail, fax, or phone.